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| Home - Support - FAQ
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| ORION supports an efficient R&D and manufacturing capability which enables us to control the quality of our products every step of the way. We respond quickly to market needs with new products, designed and developed by our local in house engineering and design staff. Our qualified team of customer service specialists supports our products and our customers with the absolute best service possible.
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If you have experience the difficulty of following categories, Orion Images Corporation (OIC) recommend you troubleshoot your LCD monitor. If you need an assistance please contact Orion Images support center at 714-766-6300 for further guideline.
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 What is the pixel defect policy on LCD monitors?
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 Since a 15 inch LCD display contains 2,359,296 pixels, a 19 inch LCD display contains 3,932,160 pixels, and a 24 inch LCD display contains 6,912,000 pixels, having a few "bad" pixels is not considered a defect. It is rare for a monitor to ship with or develop bad pixels. If or when a bad pixel occurs, it is not an indication that more will occur. It is usually a solitary incident.
A pixel may be Stuck On or Stuck Off. (Bright or Dim) as shown in the examples below:
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The minimum number of defective pixels we allow before we will replace an in warranty monitor is as follows:
For a 15" Monitor - 7 or more bad pixels For 17" and 19" Monitors -10 or more bad pixels For 21" - 24" Monitors - 17 or more bad pixels.
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| My monitor keeps displaying the blue screen of death (BSOD)?
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If your monitor keeps displaying the Blue Screen of Death (BSOD), you should run a self-test on the monitor to see if the problem is the monitor itself or some other portion of your computer or DVD player (or CCTV camera, DVR).
To run a self test, follow these steps:
Turn off both your computer(DVR) and the monitor.Unplug the video cable from the back of the computer.Turn on the monitor. Depending on your monitor, one of the Check Signal Cable figures shown below appears.
Note : While in the Self-Test mode, the monitor's LED power indicator remains green and the Check Signal Cable figure moves around on the screen.
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If no Check Signal Cable figure appears, there is a problem with your monitor. If you see the Check Signal figure, and one of the colored squares within it (as shown above) does not appear, there is a problem with your monitor. If you see the "Check Signal Cable" figures as they appear above, your monitor is functioning properly.
The BSOD problem you are having is probably being caused by your video controller, video card, video drivers, or computer system. If you did not see a ¡®Check Signal Cable¡¯ figure or a colored square did not appear, your monitor needs servicing. To arrange service, For questions or the replacement procedure, please contact our website (www.orionimages.com)
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| How Do I change the display resolution in Windows 98, Me, 2000, or XP to the native resolution?
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Problems with screen proportions, screen size, blurry graphics, and blurry text can often be resolved by setting a monitor to its native resolution and optimum refresh rate. The optimum refresh rate for all ORION LCD monitors is 60 Hz. The optimum resolution for LCD monitors varies by size.
The chart below shows the native (optimum) resolution for ORION LCD monitors by size.
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| Monitor Size
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Optimum Resolution
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| 15 to 16 inches
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1024 x 768 Pixels
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| 17 to 19 inches
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1280 x 1024 Pixels
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| 20 to 32 inches
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1600 x 1200 Pixels
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How To Change the Refresh Rate?
To set the refresh rate in Windows 98, ME, 2000, or XP, follow these steps:
- Click the Start button, point to Settings, and then click Control Panel.
- In the Control Panel window, double-click the Display icon.
- In the Display Properties window, click the Settings tab.
- On the Settings tab, click Advanced.
- On the Advanced tab, click the Monitor tab.
- On the Monitor tab, click the Refresh Frequency field.
- Select the correct refresh rate from the drop down list.
- Click OK on the Monitor tab and again on the Display Properties dialog.
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How To Change the Resolution?
To change the display resolution in Windows 98, ME, 2000, or XP to the native (optimum) resolution, follow these steps:
- Click the Start button, point to Settings, and then click Control Panel.
- In the Control Panel window, double-click the Display icon.
- In the Display Properties window, click the Settings tab.
- On the Settings tab, drag the Screen Area slider to the native resolution for your monitor.
- Click the OK button. f) In the Monitor Settings box, click the Yes button.
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| Note: If you have an LCD monitor, and the procedures above do not resolve your problem, you can try pressing the Auto Adjust button on your monitor to adjust the picture.
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| I Can not Adjust My Monitor To 1280 x 1024 pixels.
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All current Orion LCD security monitors are capable of displaying at 1280 x 1024 pixels.(except 20RTC)
If you can not adjust your Orion LCD monitor to 1280 x 1024, first make sure that your video card is capable of displaying at that resolution. Some cards can not. After you have confirmed that your video card can display at 1280 x 1024, set the refresh rate of your monitor to 60 Hz, and then try setting the resolution to 1280 x 1024.
Note: For instructions on setting the refresh rate and resolution in Windows on your Orion LCD monitor, please read previous question.
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| What is dual hinged?
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| A dual hinged monitor has one hinge at the bottom of the stand where the stand attaches to the base and another hinge at the top of the stand where the stand attaches to the monitor. The bottom hinge lets you move the monitor screen up and down. The top hinge lets you tilt the screen back and forth.
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| My remote control is not functioning properly.
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If your remote control is not functioning properly, try the following:
- If your monitor is in the same room with a TV or other large electronic device, move the monitor as far away from the device as possible or remove the device from the room. Then, try using the remote control.
- If there is a fluorescent or neon light on in the vicinity, turn it off. Then, try using the remote control.
- Remove the batteries and hold down the POWER button for 1 minute. Insert fresh batteries and try using the remote control again.
- If this does not solve your problem, remove the batteries again and press and release each button on the remote control once, then repeat. Re-insert the batteries and try operating your monitor again.
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| Ordering a New Remote: If none of the above suggestions work, you will need to replace the remote. You can order a ORION IMAGES remote, our Authorized Parts Distributor.
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| What are the pin assignments For A 15 pin D-sub connector?
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| The standard pin assignments and signal connections for a 15 pin D-sub monitor connector (15 pin video SVGA connector) are listed in the chart below:
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| Signal Connections and Pin Assignment
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Seperate H/V
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Composite H/V
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Sync. on Green
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| 1
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Red
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Red
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Red
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| 2
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Green
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Green
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Green + H/V Sync.
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| 3
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Blue
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Blue
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Blue
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| 4
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GND
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GND
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GND
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| 5
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GND (DDC Return)
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GND (DDC Return)
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GND (DDC Return)
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| 6
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GND-Red
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GND-Red
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GND-Red
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| 7
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GND-Green
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GND-Green
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GND-Green
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| 8
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GND-Blue
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GND-Blue
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GND-Blue
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| 9
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No Connection
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No Connection
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Not Used
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| 10
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GND Sync / Self Test
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GND Sync / Self Test
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GND Sync / Self Test
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| 11
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GND
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GND
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GND
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| 12
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DDC Data
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DDC Data
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DDC Data
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| 13
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Horizontal Sync.
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H/V Sync.
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Not Used
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| 14
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Vertical Sync.
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Not Used
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Not Used
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| 15
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DDC Clock
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DDC Clock
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DDC Clock
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| What does multimedia mean?
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| A multimedia monitor can be used as either a computer monitor or a television. Typically, a multimedia monitor has connections for a computer, cable television, a VCR, and a DVD player. Some multimedia monitors have built-in television tuners. Others do not have built-in tuners and can only be used to watch TV broadcasts if they are attached to a cable box or set-top-box
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| How do I change the language of my OSD (On Screen Display) menu?
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To change the language of your On Screen Display (OSD) Menu, follow these steps:
- Turn on your monitor and computer.
- Press the Menu button on your monitor. The OSD Menu appears.
- Press the arrow Adjust button on your monitor repeatedly to cycle through the OSD Menu screens. Stop when the Language screen appears.
- Press the Menu button to select the Language screen.
- Press the arrow or select Adjust button on your monitor repeatedly to highlight a language.
- Press the Exit or Menu button on your monitor to select the language you highlighted.
- Press the Exit or Menu button again to exit the Menu.
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| *Important: The procedure above works for most ORION LCD monitors. It may not work for yours. For exact instructions on how to select a language, see your user's manual.
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| The image on my LCD monitor is concave
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If the image on your LCD monitor is concave or convex, you can probably fix the image by using the Geometry. Reset function in your On Screen Display (OSD) menu. To use the Geometry Reset function, follow these steps:
- Turn on your monitor and computer.
- Press the OSD menu button on the front panel of your monitor. The OSD menu appears.
- Press the arrow Adjust button on the monitor until the Geometry Reset function appears.
- Press the Menu button to select Geometry Reset or Recall.
- Press Menu button again to select to select Yes or down arrow.
- Press the button to run the Geometry Reset function.
- Press the Exit button on the front panel of the monitor three times to close the menu.
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| *Note: If the Geometry function does not resolve your problem, try pressing the Auto Adjust button on the front panel of your monitor. The Auto Adjust button is usually the last button on the right if your buttons are arranged horizontally and the bottom button if they are arranged vertically.
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| What is sRGB?
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| sRGB - Standard Red Green Blue. The color standard that defines the standard combinations and luminance values of the red, green, and blue light that make up the colors used by most CRT monitors, LCD monitors, scanners, printers, and digital cameras.
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| What Is Cd/m²?
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Cd/m² - Candelas per square meter. A candela is a measure of luminous intensity.
Cd/m² is a measure of luminous intensity per square meter, a quality also called luminance. The higher the cd/m², the brighter the luminous object. Consequently, a monitor rated at 300 cd/m², will look brighter than a monitor rated at 250 cd/m².
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| Which ORION monitors offer UXGA (Ultra XGA) resolution?
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The following Orion-Images monitors offer UXGA (Ultra XGA) resolution of 1600 by 1200 with 16.7 million colors:- 20RTH (High resolution) LCD security monitor
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| What is Flat Panel?
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| Flat panel is a reference to the depth of LCD monitors, especially compared to CRT monitors, and to the fact that the viewing surface of any LCD monitor is flat. LCD monitors of all screen sizes are only a few inches thick. CRT monitors of any size are considerably thicker, in most cases twelve to sixteen inches, and, for large screen CRT monitors, even more. See the comparison of an LCD flat panel monitor (on the left) and a CRT monitor (on the right) below.
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| What is Contrast Ratio?
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| The contrast ratio indicates the difference in light intensity measured in cd/m2 (candelas per square meter) between the brightest white on a monitor screen and the darkest black. It is calculated by subtracting the value of the darkest black from the brightest white, then dividing the result by the darkest dark (Brightest - Darkest/Darkest). Results are typically shown in the following format: 400:1. Generally, better monitors have higher contrast ratios.
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| Note: Light intensity per unit of area is also known as luminance
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| The cable channels are blurry.
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| If your standard cable channels are fuzzy or blurry on your LCD monitor when you watch them in full screen mode, unfortunately, there is little you can do about it. The signal you are getting from your cable company is a low definition 480i signal, with a resolution of approximately 640 x 480. Your LDC monitor is a high definition monitor with an optimum resolution of 1024 x 720, 1280 x 1024, or 1920 x 1200, depending on the monitor. It is this mismatch between the cable signal resolution and the monitor resolution that causes the problem.
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| Note: if you have PIP (picture in picture), you can put the TV picture into the Pip window and get a clearer picture.
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| What does Active Matrix mean?
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There are two general kinds of LCD displays, Passive Matrix and Active Matrix. Essentially,
Passive Matrix LCD monitors are made by putting a layer of liquid crystal dots over a criss-crossing grid of wires backed by a fluorescent backlight. In a Passive Matrix display, current is applied to the wire intersections. The current causes the liquid crystal dots at that point to untwist (turn on) and allow light to pass through. The image that occurs is maintained by applying the current to the intersections at a set refresh rate and depends upon the ability of the liquid crystal to stay untwisted between refreshes. Passive Matrix LCD displays have slow response times and tend to display fuzzy images that lack good contrast and brightness.
Active Matrix LCD monitors, in contrast, have a criss-crossing matrix of thin film transistors (TFT) instead of a matrix of wires. TFTs are basically very small, very thin transitors and capacitors. In an Active Matrix LCD monitor, the current is applied to the capacitors located at the row and column intersections. The current at the interesection causes the liquid crystal to untwist and the capacitor retains the charge, actively keeping the crystal untwisted, until the next refresh cycle. The transistors control the amount of current going to the liquid crystal and the capacitor, thereby actively controlling the amount of untwisting. Active Matrix LCD disaplays have much faster response times, clearer, brighter images, and much greater contrast than Pasive Matrix displays.
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| Do ORION Images LCD monitors terminate video at 75 ohms?
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| LCD monitors terminate video at 75 ohms.
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| What is EXT(RGB)?
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EXT(RGB) is the name given to a kind of terminal or jack that is available on some multi-purpose ORION monitors.
The EXT(RGB) jack or connection terminal is actually a 21 pin SCART RGB video jack that is compatible with SCART plugs and connectors. SCART is found mainly in Europe where it is used on video devices compatible with the PAL video standard.
RGB, by the way, stands for red, green, blue.
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| There is no sound coming from the speakers in my monitor.
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If you see the Check Signal or No Connection, Check Signal Cable message, it means either:
- If you have an analog monitor, that the signal cable connecting your video card to your monitor is loose or disconnected.
- If you have a digital monitor and you are using a DVI cable, that the DVI cable is loose or the monitor is set to analog.
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| To rectify the problem if you have an analog monitor, make sure that the signal cable is connected firmly to the monitor and to the video card. If you have a digital monitor, first make sure that the DVI cable is connected firmly to the monitor and to the video card. If that does not solve the problem, press the source button on your monitor to make sure the monitor is in digital mode.
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To set the Windows Volume Control dialog, follow these steps:
- Turn on your computer and monitor and bring up the Windows desktop.
- Double click the Loudspeaker icon on the lower right side of your monitor screen. The Volume Control dialog appears.
- Click Options>Properties. The Properties dialog appears.
- Click Playback.
- Make sure that all the volume controls that control the various inputs you use (Volume Control, Wave, SW Synth, CD Player, Line In, etc.) are checked. Click OK when done.
- On the Volume Control dialog, use your mouse to slide all the sliders of the inputs you use to at least the half way point.
- Make sure none of the Mute boxes of the inputs you use have been checked.
- Close the Volume Control dialog.
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| What Does The Check Signal Message Mean?
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To get sound from the speakers in your monitor you must do two things:
- Connect the audio out jack on your computer to the audio or speaker in jack on your monitor.
- Make sure that the Windows Volume Control dialog is set correctly.
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| To connect the audio out jack on your computer to the audio or speaker in jack on your monitor, follow the directions in your monitor's user's manual.
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Note 1: If you have a digital monitor, but you are using a standard D-sub cable to connect it to your computer and you are running the monitor in analog mode, use the instructions for analog monitors above.
Note 2: If the signal cable is connected firmly to the monitor and the video card and you still see the Check Signal message, most likely the cable is defective. If this is the case, try replacing the cable.
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| What Is Component Video?
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| Currently, there are three main methods of transmitting television video signals, composite video, S-video, and component video. Of the three, component video provides the highest quality video image. Component video is made up of three signals, the luminance signal, the blue signal and the red signal. The luminance or Y signal contains brightness and black and white information. The blue or Pb signal contains information about how much blue is in image. The red or Pr signal contains information about how much red is in an image. Green is not transmitted separately. Instead, the receiving device calculates the amount of green based on the information it receives about the brightness of the image and the amount of blue and red. Component video signals can have resolutions of 1080i or 720p, which are both high definition formats, 480p, which is the progressive scan format, or 480i, which is the standard video format. Component video requires three connectors, one for each of the component video signals. If you were to look at the back of most DVD players, TVs, and multi-function monitors, you would see the three component connectors, typically grouped under a Component Video label and marked Y, Pb, and Pr.
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| Note: Component video is for video only. If you connect your TV or monitor to a video source using your component video inputs, you must also connect the audio output of your source to the audio input on your TV or monitor.
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| My LCD Monitor Display Has No Color
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If your LCD monitor display has no color, very light color, or the color is distorted, try the following:
- Unplug the cable connecting your monitor to your DVR or CCTV Camera and make sure that the plugs on either end do not have a bent pin.
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| Note: If a pin is bent, use a needle nose pliers to very gently straighten the pin or, if the pin is severely damaged, replace the cable.
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| Replug the cable at both ends and make sure that the plugs are securely connected to the back of your monitor and to your DVR or CCTV Camera. Test your monitor. If the problem remains after you have confirmed that there are no bent pins and you have made sure the signal cable is connected securely replace your current signal cable with another cable.
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| If the suggestions above do not resolve the color problem, try resetting the color through the OSD (on screen display) menu.
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To reset the color on most ORION LCD monitors, follow these steps:
- Press the Menu button on your monitor. The OSD appears.
- Press the Up, down, left and right arrows Adjust button to cycle through the menu until the Reset menu appears. One of the selections on the reset menu should be Color Reset.
- Press the Menu button again to select the Reset menu or function menu.
- Press the Up, down, left and right arrows Adjust button to temperature Color Reset.
- Press the Menu button to select Color Reset.
- Press the "select" Adjust button to select Yes. The screen may flash as the monitor resets the color.
- Press the Exit button on the monitor three times to exit the OSD.
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| Note: The procedure above works for most ORION LCD monitors. It may not work for yours. For exact instructions, see you user's manual. If you don't have your user's manual on hand. If your problem is not resolved after you have reset the color, try pushing the Auto Adjust button on your monitor. If your problem is not resolved after you have pushed the Auto Adjust button, you should run a monitor self-test to check whether your monitor is functioning properly.
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To run the self test, follow these steps:
- Turn off both your computer, another video equipment and the monitor.
- Unplug the video cable from the back of the computer.
- Turn on the monitor. Depending on your monitor, one of the Check Signal Cable figures shown below appears.
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| Note: While in the Self-Test mode, the monitor's LED power indicator remains green and the Check Signal Cable figure moves around on the screen.
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| How Do I Connect My DVR(or another PC) To My Monitor?
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To connect your monitor to your DVR (or another PC), follow these steps:
- Turn both the monitor and the DVR (or another PC) off.
- Using the appropriate cable, connect either:
- The 15 pin D-sub out port on the DVR(or another PC) to the 15 pin D-sub in port on your monitor.
- The DVI out port on your DVR(or another PC) to the DVI in port on your monitor.
- Important: Connect one or the other. Do not connect both.
- Turn on your monitor and DVR (or another PC).
- Monitor display on, DVR (or another PC) display off.
- Both monitor display and DVR (or another PC) display on.
- Monitor display off, DVR (or another PC) display on.
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| What is RS232?
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| RS232 is an industry standard communications interface between a PC computer and a peripheral device. The RS232 interface is usually known as "serial" interface and is used to control a peripheral device, such as modems and display devices. The RS232 interface is sometimes called the RS232C interface. The RS232 standard requires peripheral devices to use a 25-pin or a 9-pin connector. Orion's Public view monitor and 15LCD built in 4 / 8ch DVR use 9-pin connectors.
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| How does RS232 work?
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The serial interface is a two-way communications device meaning that it can send and receive data at the same time. The speed in which the interface communicates is denoted by the "baud rate". Orion's Public view monitor and 15LCD built in 4/8ch DVR operate at a baud rate of 9600.
The RS-232 standard imposes a cable length limit of 50 feet; however, this is usually ignored since a cable can be as long as 10000 feet at baud rates up to 192000 if you use a high quality, well shielded cable. The external environment has a large effect on lengths for unshielded cables. In electrically noisy environments, even very short cables can pick up stray signals. For Orion¡¯s Public view monitor and 15LCD built in 4/8ch DVR, the following offers some reasonable guidelines for 24 gauge wire under typical conditions.
Baud Rate: 9600
Shielded Cable Length: 250
Unshielded Cable Length: 100
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| LCD monitor's basically inferior goods cause
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| Defective Panel
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Symptoms
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Blank Display
You can just see the icon closer your defective LCD is problem of lamp of Back Light Unit or inverter of Back Light Unit.
This problem can be repaire.
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Block Line
Defective of LCD Panel
This problem can be repaire.
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Break of LCD Panel
LCD Panel is broken by heat or drop. This problem can not be repaired but it can be replaced panel.
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Cross Line Defect
This is the cause of defective Graphic Board.
This problem can be repaire.
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Horizontal Line Defect
This is the cause of defective Graphic Board.
This problem can be repaire.
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Vertical Line Defect
This is the cause of defective Graphic Board.
This problem can be repaire.
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Screen Blink White to Black
This is the cause of defective Lamp or Inverter.
This problem can be repaire.
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Color Defect
This is the cause of defective Graphic Board.
This problem can be repaire.
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Display White Screen
This is the cause of defective AD Board of Graphic Board.
This problem can be repaire.
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